FOCUS 01⊙
Delivery and engagement log
Record fieldRecipient-level record
Recipient-level record
Inspect individual email delivery details and related tracking events for that message.
Delivery log / Provider events and recipient details
Email delivery logs, open signals and link tracking
Inspect individual email records, provider delivery confirmations, open signals and link requests.
PRODUCT VIEW
See how it works.
The delivery log shows what happened to each recipient’s email, using the events returned by the provider. Overall campaign totals remain in the campaign screen; here you examine events such as acceptance of an individual message, delivery confirmation or an error. The campaign engagement view opens recipients with open signals and link-request records alongside their timestamps. Provider delivery events have a different meaning from tracking signals generated by a browser or email client.
EXPLORE THE PRODUCT
Sample viewDelivery and engagement log
Record Context / status
Deniz KayaSample companyActive
Ece DemirCustomer relationshipFollow-up
Can YılmazNew recordOpen
DK
Deniz Kaya
EmailContact information
CompanySample company
OwnerTeam member
Information and actions linked to the record
01Find the message or campaign.
02Examine the event source.
03Decide what to do next.
FROM NEED TO OUTCOME
Where this helps.
One total cannot explain delivery failures at particular addresses or requests to the same link at different times. Equating open or click counts with real human behavior can also lead to incorrect conclusions.
WHAT YOU CAN WORK TOWARDS
Inspect a result’s source, recipient and time. When evaluating a campaign, distinguish delivery confirmations, tracking signals and behavior that cannot be known with certainty.
STEP BY STEP
How to use it.
- 01
Find the message or campaign.
Open the relevant delivery record, or move to the campaign report when aggregate results are needed.
- 02
Examine the event source.
Assess provider acceptance, delivery confirmation, errors and engagement signals as separate records.
- 03
Decide what to do next.
Choose the right CRM follow-up for an invalid address, provider issue or a conversation that needs a response, without treating an uncertain signal as a definite result.
INSIDE THE MODULE
What can you do?
FOCUS 02▤
Delivery and engagement log
Record / contentStatusOwner
Provider confirmations
Distinguish provider acceptance from confirmation of delivery to the recipient.
FOCUS 03↗
Delivery and engagement log
✓Open details✓Decide what to do next.✓See what is included
Open details
View recipients with recorded open signals and available timing information from the campaign report.
FOCUS 04◇
Delivery and engagement log
Record fieldLink requests
Link requests
Inspect tracked destination links and request records to see which links generated signals.
FOCUS 05⌁
Delivery and engagement log
Record / contentStatusOwner
Source attribution
Use tracking that retains email-visit source context on supported campaign links.
IN EVERYDAY WORK
What it looks like in practice.
Understanding whether an announcement has a delivery problem or limited engagement.
Provider events, open signals and link signals are reviewed separately, so the next communication decision does not rely on one number.
Scenarios are illustrative; they are not customer testimonials or measured performance claims.
KNOW WHAT IS INCLUDED
Plans, permissions and limits.
Available on Professional and Business, subject to workspace permissions and the required provider connections. Sending capacity and provider fees are separate from the subscription.
- Privacy protection, automatic loading and link scanners can generate tracking signals.
- An open signal is not definitive evidence that a person read the message.
- Campaign totals and individual delivery records have different scopes; consider report filters.
YOUR QUESTIONS
About this feature.
01Is the open count the number of people who read the message?+
Not definitively. Email clients or automatic loading can create signals; Hubz presents them as open signals.
02Is every link request a human click?+
No. Security scanners can also request links, and that limitation must be retained when reviewing records.
RELATED WORKFLOW GUIDES
You may also need these features.
Email campaignsPrepare audience, message, sender and timing in one campaign workflow, then track results through recipient statuses.↗Template StudioPrepare email designs in a live editor and adapt headings, body copy, images and calls to action to each campaign.↗Message snippetsCreate reusable email and WhatsApp snippets, then personalize them with supported CRM fields.↗
MODULES THAT WORK TOGETHER
Explore related modules.
01↗02↗03↗
Inbox and Gmail
Use in-app notifications for daily work, and connect authorized Gmail conversations with Professional and Business.
Email marketing
Manage campaign preparation, templates, audiences and delivery records in one place.
Reports and visibility
Review sales, customer relationships, support, operations and data quality through your existing records.