Hubz.

Snippets / Short communication templates

Reusable email and WhatsApp message snippets

Create reusable email and WhatsApp snippets, then personalize them with supported CRM fields.

PRODUCT VIEW

See how it works.

You do not need to write every customer message from scratch. Hubz’s snippets area provides a dedicated workspace for finding and reusing short email and WhatsApp drafts. Unlike visual email design, the focus here is the message itself: subject, copy and supported CRM variables. Teams can start an introduction or follow-up from shared wording while reviewing the final content against the actual recipient and current conversation.

Hubz.Workspace / Message snippetsDK
EXPLORE THE PRODUCT

Message snippets

Sample view
01

Short-text library

Find and edit frequently used email and WhatsApp message drafts in one place.

Content and usage details ↗
02

CRM variables

Connect wording with supported customer and company fields to keep repeated information organized.

Content and usage details ↗
03

Channel context

Distinguish email and WhatsApp wording by purpose; a channel name alone does not grant sending permission.

Content and usage details ↗
04

Final review

Review the final wording, request and tone for the intended recipient.

Content and usage details ↗
01Select the message purpose.
02Adapt the context.
03Use the appropriate communication workflow.
Interface illustration using sample data. The layout is simplified to explain the relevant feature.

FROM NEED TO OUTCOME

Where this helps.

Describing the same purpose differently across a team can create inconsistent scope and tone. Using identical copy for every recipient without review can also lose the relationship’s context.

WHAT YOU CAN WORK TOWARDS

Create a shared voice for recurring messages. Use snippets as a starting point that makes communication easier, then verify recipient, date, request and requirements for that action before sending.

STEP BY STEP

How to use it.

  1. 01

    Select the message purpose.

    Find a short draft suited to the communication need and open its relevant channel and content fields for editing.

  2. 02

    Adapt the context.

    Use supported contact or company variables and complete the general draft with the conversation’s real subject and expected response.

  3. 03

    Use the appropriate communication workflow.

    Review the prepared content in an authorized email or permitted reply workflow, retaining the channel’s own sending rules.

INSIDE THE MODULE

What can you do?

FOCUS 01⊙
Message snippets
Record fieldShort-text library

Short-text library

Find and edit frequently used email and WhatsApp message drafts in one place.

FOCUS 02▤
Message snippets
Record / contentStatusOwner

CRM variables

Connect wording with supported customer and company fields to keep repeated information organized.

FOCUS 03↗
Message snippets
✓Channel context✓Use the appropriate communication workflow.✓See what is included

Channel context

Distinguish email and WhatsApp wording by purpose; a channel name alone does not grant sending permission.

FOCUS 04◇
Message snippets
Record fieldFinal review

Final review

Review the final wording, request and tone for the intended recipient.

IN EVERYDAY WORK

What it looks like in practice.

Customer representative

Preparing a short request for feedback on a quote.

Shared wording is adapted to the recipient and quote, with the expected response clearly stated in the relevant conversation.

Scenarios are illustrative; they are not customer testimonials or measured performance claims.

KNOW WHAT IS INCLUDED

Plans, permissions and limits.

Available on Professional and Business, subject to workspace permissions and the required provider connections. Sending capacity and provider fees are separate from the subscription.

  • Message snippets do not enable bulk WhatsApp sending or permission to start new conversations.
  • The user reviews final wording, personalization fields and links.
  • Short message drafts and the visual email Template Studio are separate tools.
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YOUR QUESTIONS

About this feature.

01Does preparing WhatsApp copy mean I can send a campaign?

No. Content preparation is separate from sending permission, and the existing WhatsApp connection’s permitted-reply limits still apply.

02Do I change visual email design here?

Short messages belong here. Use Template Studio to edit the appearance of designed emails.

RELATED WORKFLOW GUIDES

You may also need these features.

Email campaignsPrepare audience, message, sender and timing in one campaign workflow, then track results through recipient statuses.Template StudioPrepare email designs in a live editor and adapt headings, body copy, images and calls to action to each campaign.Audiences and listsPrepare recipient groups from CRM records and assess data quality and sending eligibility before the content.

MODULES THAT WORK TOGETHER

Explore related modules.

01

Customer relationships

Keep contact details, company relationships and past conversations in one shared record.

02

Inbox and Gmail

Use in-app notifications for daily work, and connect authorized Gmail conversations with Professional and Business.

03

Email marketing

Manage campaign preparation, templates, audiences and delivery records in one place.